REFUND & RETURNS POLICY

Thank you for shopping at RIÁLAMODE. Please review our Refund Policy to understand the terms and conditions regarding refunds, returns, and exchanges.

Returns and Exchanges

We want you to be completely satisfied with your purchase. If you are not happy with your order, you may return it for a refund or exchange within 14 days from the date of delivery. The item must be unused, in its original packaging, and in the same condition as received.

Refund Eligibility

To be eligible for a refund, the item must meet the criteria outlined in our Returns and Exchanges policy. Refunds will be issued to the original payment method used for the purchase.

Initiate a Return

To initiate a return, please contact our customer support at [email protected] within 14 days of receiving your order. Provide your order number and details about the item you wish to return. Our team will guide you through the return process.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to a mistake on our part or a defective item. We recommend using a trackable shipping service to ensure the safe return of the item.

Refund Processing Time

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed, and a credit will automatically be applied to your original payment method within 7-14 business days.

Late or Missing Refunds

If you haven't received a refund within the expected timeframe, please check your bank account or contact your credit card company. If the issue persists, contact us via for further assistance.

Exchanges

If you wish to exchange an item, please follow the return process and place a new order for the desired item. Exchanges are subject to product availability.

Non-Refundable Items

Certain items, such as gift cards, are non-refundable.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately. We will replace the item or issue a refund, depending on your preference.

Contact Us

For any questions or concerns about our Refund Policy, please contact us at [email protected].

Thank you for choosing RIÁLAMODE. We appreciate your understanding and cooperation in ensuring a smooth shopping experience.