FAQS
Welcome to RIÁLAMODE! We've compiled a list of frequently asked questions to help you navigate your shopping experience. If you have any additional inquiries, feel free to contact us at [email protected].
How can I place an order?
To place an order, simply browse our online store, add your desired items to the cart, and proceed to checkout. Follow the prompts to enter your shipping details and payment information to complete the purchase.
What payment methods do you accept?
We accept various payment methods, including major credit cards (Visa, MasterCard, American Express) and other secure payment options. You can view the available payment methods during the checkout process.
Can I modify or cancel my order after it's been placed?
Once an order is confirmed, modifications or cancellations may not be possible. Please review your order carefully before completing the purchase. If you have concerns, contact us immediately.
How can I track my order?
Once your order is shipped, you will receive a confirmation email with a tracking number. Use this tracking number to monitor the status of your shipment. Please allow some time for tracking information to become available.
Do you offer international shipping?
Yes, we offer international shipping. Shipping costs and delivery times vary based on the destination. International orders may be subject to customs duties or fees imposed by the destination country.
What is your return policy?
Please refer to our Return Policy page for detailed information about returns, exchanges, and refund procedures. If you have specific concerns, feel free to reach out to our customer service.
How do I know if a product is out of stock?
If a product is sold out, you will see an "Out of Stock" message on the product page. Additionally, during the checkout process, you will be notified if any items in your cart are currently unavailable.
How long does it take for sold-out products to restock?
The turnover time for sold-out products is approximately 3 weeks. We appreciate your patience, and you can contact us for more specific information about restocking.
What if my package is lost or stolen?
RIÁLAMODE is not responsible for lost or stolen packages. If you encounter such issues, please contact the shipping carrier with your tracking information for assistance.
How can I contact customer support?
For any further assistance or inquiries, please contact our customer support at [email protected].
Thank you for choosing RIÁLAMODE. Happy shopping!