PRE - ORDER POLICY

Thank you for considering a pre-order with RIÁLAMODE. Please take a moment to review our Pre-Order Policy for a smooth and transparent pre-order experience.

Pre-Order Availability

Pre-orders are offered for select items that are not yet available for immediate shipment. Product details, estimated release dates, and other relevant information will be provided on the product page.

Payment

Payment for pre-orders is processed at the time of purchase. This ensures your reservation for the item when it becomes available. Please note that your order may include both pre-order and in-stock items, and they will be shipped separately.

Release Dates

The estimated release date for pre-order items will be clearly indicated on the product page. Please be aware that release dates are subject to change due to factors beyond our control, such as production delays or unforeseen circumstances.

Shipping

Pre-order items will be shipped on or shortly after the release date. You will receive a shipping confirmation email with tracking information once your order is dispatched. If your order includes both pre-order and in-stock items, they may be shipped separately.

Order Changes and Cancellations

Changes to pre-order items, including cancellations or modifications, may be requested before the item ships. Contact our customer support at [email protected] to make any necessary adjustments.

Refunds on Pre-Orders

Refunds for pre-orders are eligible only if the item has not yet been shipped. Once the pre-order item has been dispatched, our standard Refund Policy applies. Refer to our Refund Policy page for more details.

Non-Refundable Items

Certain items, such as customized or personalized pre-order items, may be non-refundable. Any such exceptions will be clearly communicated on the product page.

Communication

We will keep you informed about the status of your pre-order via email updates. If there are any changes to the release date or unexpected delays, we will notify you promptly.

Contact Us

If you have any questions or concerns about our Pre-Order Policy, please contact us at [email protected].

Thank you for choosing RIÁLAMODE. We appreciate your understanding and patience in making pre-orders a delightful experience.